A customer service expert with a playful approach and innovative ideas.

One of the most popular speakers in the country today, Joan Fox is known for delivering dynamic insight while playfully engaging with her audience. The CEO of Inter-Chem expressed Joan’s impact best when he said, “Joan pokes around in your brain until a new thought is born, and then you’ve got magic.”

Joan has transformed the customer service cultures of leading organizations across many industries and has built her business by practicing the principles she speaks about. As a result seventy percent of her clients are repeat.

Joan has been published in many trade publications, interviewed on TV and radio for her insights, and is listed in the Who’s Who of Professional Speakers.  Her new book “The Chronicles of Sir Vival: Customer Service Under Siege” is endorsed by Ken Blanchard, author of “The One Minute Manager” and “Leading at a Higher Level.”

Joan’s clients include many on the business “A list.”  AT&T, IBM, National Amusements (parent company of Viacom), Xerox, Novartis, Johnson & Johnson, Wells Fargo and Omnicare Pharmacy have all sought her services.  

Joan has been a professional member of the National Speakers Association since 1991.


Joan Fox has earned our trust. LEGENDARY SERVICE is our mantra and she keeps it alive.
— Jack Albrecht, CEO The Perfection Group
The reason we’ve hired you over and over again is because of your dedication to excellence, creativity and an overwhelming feeling that you are one of us. We’ve found a partner in you.
— Cindy Montgomery, Senior Director of Operations National Amusements (parent company of Viacom)



Customer satisfaction is NOT a good goal. It is simply the price of keeping your doors open. This keynote inspires participants to design a DISTINCT customer experience to create competitive distance. You may think everything has been said about customer service that could be said, but you won't think that for long.


In the light of business dynamics, Joan Fox presents what it really takes to succeed with customers. Everyone talks about customer satisfaction. However, the reality is that customer satisfaction is not a good goal. Loyalty is what you want.

In this presentation, you will learn the five most common "killers" of customer loyalty and more importantly discover how to create the loyalty phenomenon in your organization.

Price is what you pay. Value is what you get. This presentation delivers great value.

Joan Fox is a customer experience expert whose clients include IBM, AT&T, Johnson & Johnson, the Walt Disney Company and numerous others. She is the author of "The Chronicles of Sir Vival: Customer Service Under Siege" endorsed by Ken Blanchard.