Customer Loyalty, Sales and "Solution" Speaker; Author of The Progress Challenge: Winning in a World of Change

It has been proven, time and again, that Dean Lindsay  is the ideal choice for orgainzations that DEMAND REAL SOLUTIONS to today's Sales, Customer Service, and Leadership Challenges!

NEWEST DEVELOPMENT:

Dean was selected from a nationwide search to be featured in 'Stepping Stones to Success'; a highly successful book series features best-selling authors Deepak Chopra (The Power of Purpose), Jack Canfield (Chicken Soup for the Soul), & Dr. Denis Waitley (featured in The Secret). Dean Lindsay, Chopra, Canfield, and Waitley, are joined by other well known authors and speakers, each offering time-tested strategies for success in frank and intimate interviews.

Dean Lindsay helps organizations & companies:

  • Build Truly Priceless Business Relationships.
  • Establish and Cement Customer Loyalty.
  • Create Better Leaders & Better Team Members,
  • Attract New Business & Generate Quality Referrals
  • Working and Winning in a World of Change.
  • and HAVE FUN!!

Dean is the ideal high-content speaker for organizations looking for a HIGHLY entertaining speaker to address such business topics as:

  • Business GROWTH
  • Sales MOTIVATION
  • Business NETWORKING
  • Customer SERVICE
  • Orgainzation CULTURE
  • Dealing with CHANGE
  • Managing STESS
  • True LEADERSHIP
  • Divine TEAMWORK

Dean is an Award-Winning Speaker who has been:

  • Hailed as 'The DEAN of Sales & Service!' by Consumers' Choice Award ®.
  • Recognized as a 'Sales-&-Networking Guru' by Dallas Business Journal.
  • Spotlighted as an Outstanding Speaker by International Association of Speakers Bureaus.

Author of two bbest selling business books:

  • The Progress Challenge: Working & Winning in a World of Change
  • Cracking the Networking CODE: 4 Steps to Priceless Business Relationships

Dean Lindsay is a Lifetime Member of the Viktor Frankl Institute of Logotherapy.

Dean has served as Guest Lecturer to:

  • International Customer Management Institute
  • UCLA MBA program
  • University of Dallas MBA program

A cum laude graduate of the University of North Texas, Dean also served on the Executive Advisory Board for UNT's Department of Marketing & Logistics.

Dean has presented in ten countries including Spain, Poland, Mexico, Canada, Ecuador, Turkey, Sweden & Venezuela.

Dean Lindsay's clients include: New York Life, Marriott, American Airlines, Nestle, Meineke, United States Peace Corps, Pfizer, Aflac, General Dynamics, Ericsson, Pacific Life & Annuity, American Express, Office Max, Menards, Dorma, Haggar Clothing Company, Meeting Professionals International, National Association of Mutual Insurance Companies, John Hancock Financial, Sun Microsystems, Chase Bank, Bell Helicopter, Hilton, Gold's Gym, Lennox International, ConocoPhillips, Safety Kleen, The Independent Insurance Agents of Iowa, Raytheon and Western Union


testimonials

Dean Lindsay was the highlight of the conference. He knows how to energize and engage his audience. He uses his real life examples to drive the point home. I could have easily spent two more hours listening to and learning from him. I couldn’t wait to get back to my office and apply the information I obtained through his presentation!
— Lisa Hornbeck Sallee, Reliant Bank
Dean provided our team with great, real-life tips on how not to let change and the accompanying stress overcome us and bring us down.
— Greg Pellegrino, Manager, Contracts and Customer Service, ConocoPhillips

Offered Programs

WORKING AND WINNING IN A WORLD OF CHANGE

Customized Presentation on productivity, innovation and teamwork. Insights taken from Dean's best selling book by same name

CELEBRATING SERVICE EXCELLENCE!! - 6 KEYS TO MOVING CUSTOMER EXPERIENCES

Customized Customer Service Presentation - Keynote/Breakout/Bootcamp

WELCOME THE RISE OF PROGRESS LEADERSHIP - CHANGE MANAGEMENT IS DEAD!!

The business term change management has been around for a good long while.

The term relates to "initiating significant change" within an organization's processes. This change can include anything from altering work culture to embracing diversity to modifying an individual's work tasks to increasing company morale and loyalty.

The goal of "initiating significant change" is solid, but where is the passion in the word choice? The problem with the term "change management" is that no one really desires to change or plans to change. We desire and plan to progress.

Dean's Rise of Progress Leadership program is based on insights found in his book, The Progress Challenge: Working and Winning in a World of Change

All progress is change but not all change is PROGRESS.  It is natural to resist change but we embrace PROGRESS.

We do not want managers to manage our change.  We want leaders to lead our progress.

Change Management speaker, Dean Lindsay says - Let's call "initiating significant change" what it truly is (or should be)

SEND THEM PRAISING!: A RETAIL PROFESSIONAL'S GUIDE TO INSPIRE TRUE CUSTOMER LOYALTY

SEND Them Praising!: a Retail Professional's Guide to Inspire True Customer Loyalty
With Happy Service Evangelist, Dean Lindsay

Solid customer service is the difference between success and failure in the ever challenging world of retail. Dean's cutting edge and innovative "GO Service!" program encourages participants to explore the three power truths about customers and harness the 7 Wonders of the Retail Service World. SEND Service introducing valued retail professionals to the unique and powerful SEND model for Inspiring True Retail Customer Loyalty.

SEND stands for:
Support the Customer Relationship with Solid Communication
Empathize with Customers
Negotiate Trust
Deliver HUGs - Heartfelt Unexpected Gestures

Packed with valuable tips and unique observations, the 'GO Service' program is uniquely designed to motivate True Value retail professionals to:

  • Implement New Service Strategies That Inspire Retail Customer Loyalty
  • Understand the Power of the 'Internal' Customer
  • Relate To and Win Over "Challenging" Retail Customers
  • Establish a Deeper Understanding of Personal Responsibility in Responding to Retail Customer Needs
  • View Retail Customer Feedback (Complaints) as an Inexpensive, Available and Useful Form of Customer Market Data
  • Create Retail Customer Advocates by Genuinely Relating to Concerns and Exceeding Expectations
  • Deliver World-Class Service that SEND's Customers Praising (leads to REFERRALS)!!

Two related endorsements:

Dean Lindsay is The DEAN of Sales and Service!
— Jeff Chernoff, President, Consumers' Choice Award ®
Dean was TERRIFIC!! He did a lot of homework on World Kitchen and started his presentation by impressively naming off all of the brands we carry! Heck, some days I can’t even do that! He made a real connection with my troops and gave us.

PROGRESS IS A STEP FORWARD, TAKE TODAY'S STEP!

Engaging and Thought-Provoking Keynote

HOW TO BUILD PRICELESS BUSINESS RELATIONSHIPS IN TODAY'S HIGH TECH LOW TOUCH WORLD!!

Based on Dean's Best Selling Business book by the same name.

Cracking the Networking CODE is Recommended Reading by the United Professional Sales Association and Profit magazine.

You can't achieve your best in business without learning the all-important art of connecting.

The Dallas Morning News says the book serves up "networking advice with wisdom, humor and concise guidance."

Foreword by Jay Conrad Levinson, The Father of Guerrilla Marketing

Whether you have a black belt in business growth through connecting or are completely new to the concept, you will enjoy Dean's humorous yet highly practical approach to meeting, connecting, and developing long-term relationships with others.

While Mastering the 4 Steps to Priceless Business Relationships, Readers Learn:

The Top Ten Benefits of Networking

37 Questions for Defining a Powerful Networking Plan

The Way Around the "Do Not Call" List

16 Examples of Proven Places to Network

16 Tips for Running a Successful Trade Show Booth

9 Strategies for Opening Face-to-Face Relationships

6 Often Overlooked Networking Strategies

20 Quick Tips for Delivering Solid First Impressions

ALWAYS TIME TO PROGRESS

Cusomized 'Time Management' Presentation - may be delivered as keynote, mainly presented as half day breakout/seminar - Dean's view is that 'time management is really self management with a respect for time.'